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Saving Issues

Resolving issues when photos or videos won't save.

Symptoms

  • Captured but not in gallery
  • "Save failed" message
  • Stuck while saving
  • Saving very slow

Save Failed Error

Solutions

Step 1: Check Storage Space

  1. Device Settings > Storage
  2. Check remaining space
  3. Free up space if insufficient

Insufficient Space

Photos won't save if storage space is insufficient. Maintain at least 500MB of free space.

Check Storage Space

Step 2: Check Storage Permission

  1. Device Settings > Apps > WorkCam
  2. Permissions tab
  3. Check Storage or Files and Media permission
  4. Set to Allow

Storage Permission Settings

Step 3: Check Storage Location

  1. WorkCam Settings > Storage
  2. Check Storage Location
  3. If SD card is selected:
    • Is SD card properly inserted?
    • Is SD card damaged?
    • Try changing to internal storage

Storage Location Settings

Step 4: Restart App

  1. Completely close app
  2. Relaunch
  3. Test capture

Step 5: Clear Cache

  1. Device Settings > Apps > WorkCam
  2. Storage > Clear Cache
  3. Relaunch app

Specific Issues

Not Showing in Gallery

  1. Check gallery filters (may be showing specific category only)
  2. Select All category
  3. Sort by newest
  4. Restart app and check again

Gallery Filter Check

Only Videos Won't Save

Video Save Failed

Videos are large, so:

  1. Check sufficient storage space (consider video size)
  2. Check SD card write speed (may fail if slow)
  3. Try lowering video resolution
  4. Change to internal storage

Video Resolution Settings

"Save Failed" Error

Save Failed Message

  1. Check storage space
  2. Check if storage location is accessible
  3. Check SD card status
  4. Restart app
  5. Change storage location

Saving is Very Slow

Slow Saving

  1. Check resolution/quality settings (too high = slow)
  2. Slows down when storage space is low
  3. Change from SD card to internal storage
  4. Close background apps

Save Progress Display

SD Card Issues

Check SD Card

  1. Is SD card properly inserted?
  2. Is SD card damaged?
  3. Is write protection enabled on SD card?

SD Card Status

SD Card Resolution

  1. Remove and reinsert SD card
  2. Restart device
  3. If problem persists, change to internal storage
  4. Format SD card (backup data first)

SD Card Error

Prevention

  • Regularly check storage space
  • Auto backup with cloud sync
  • Use high-speed SD card (Class 10 or higher)
  • Regularly clean up unnecessary files

Storage Management