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Performance Issues

Resolving issues when the app is slow or freezes.

Symptoms

  • App launches slowly
  • Screen transitions are slow
  • Gallery loading is slow
  • Saving after capture is slow
  • App freezes or becomes unresponsive

App Loading State

Solutions

Step 1: Restart App

  1. Completely close WorkCam
  2. Remove from recent apps
  3. Relaunch

Step 2: Restart Device

  1. Restart device
  2. Relaunch app

Step 3: Free Up Storage Space

Performance degrades when storage space is low.

  1. Device Settings > Storage
  2. Check remaining space
  3. Recommend at least 1GB free

Methods: - Delete unnecessary apps - Delete unnecessary photos/videos - Clear cache

Low Storage

Step 4: Clear Cache

  1. WorkCam Settings > Storage
  2. Tap Clear Cache

Or

  1. Device Settings > Apps > WorkCam
  2. Storage > Clear Cache

Clear Cache

Step 5: Close Background Apps

Other apps may be using resources.

  1. Open recent apps list
  2. Close unnecessary apps
  3. Relaunch WorkCam

Close Background Apps

Step 6: Update App

Performance may have improved in the latest version.

  1. Play Store / App Store
  2. Check for WorkCam update

Specific Issues

Gallery Loading

Loading slows down with many media files.

Solutions: 1. Delete unnecessary media 2. Use filters to reduce displayed media 3. Clear cache

Gallery Loading

Camera is Slow

Camera Lag

  1. Lower resolution
  2. Turn off HDR/Night mode
  3. Free up storage space
  4. Check device temperature (slows when overheated)

Camera Resolution Settings

Video Playback is Slow

Video Stuttering

  1. High-resolution videos may be slow depending on device performance
  2. Close other apps
  3. Restart device

Sync is Slow

Slow Sync

  1. Check network speed
  2. Use Wi-Fi
  3. Reduce simultaneous upload count (in settings)
  4. Lower upload quality

Sync Settings

Overheating Issues

Device Gets Hot

Device may get hot with extended use.

Symptoms: - App slows down - Camera automatically shuts down - Warning message appears

Solutions: 1. Close app and let device cool down 2. Remove case (heat dissipation) 3. Avoid direct sunlight 4. Use again after cooling

Overheat Warning

Performance Optimization Settings

Resolution: 12MP (instead of max)
Video: 1080p (instead of 4K)
Simultaneous Uploads: 3 or less
Storage Location: Internal storage

Recommended Settings

High-Performance Devices

Maximum settings can be used on latest high-performance devices

Resolution: Maximum
Video: 4K
HDR: Enabled

Prevention

  • Maintain free storage space
  • Regularly clear cache
  • Clean up unnecessary media
  • Keep app up to date
  • Prevent device overheating