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Location/GPS Issues

Resolving issues when location data isn't recorded.

Symptoms

  • No location data in photos
  • "Unable to get location" message
  • Photos not showing on map
  • Location is inaccurate

Location Error Message

Solutions

Step 1: Check Location Permission

  1. Device Settings > Apps > WorkCam
  2. Permissions tab
  3. Check Location permission
  4. Set to Allow while using app or Allow always

Location Permission Settings

Step 2: Check Device Location Services

  1. Device Settings > Location
  2. Confirm location services are ON
  3. Confirm mode is High Accuracy

Device Location Service Settings

Step 3: Check WorkCam GPS Settings

  1. WorkCam Settings > Camera
  2. Confirm Auto GPS Recording is ON

WorkCam GPS Settings

Step 4: Check GPS Signal

Environments where GPS signal is weak:

  • Indoors
  • Underground
  • Between tall buildings
  • Cloudy weather

GPS Signal

GPS signal is best in open outdoor areas. Waiting briefly before capture allows GPS to stabilize.

GPS Signal Status

Step 5: Restart App

  1. Completely close WorkCam
  2. Relaunch
  3. Check GPS icon

Specific Issues

Location Not Recording at All

No Location

Check in order:

  1. Allow location permission
  2. Turn ON device location services
  3. Turn ON WorkCam GPS setting
  4. Test outdoors

Photo With No Location Data

Location is Inaccurate

Inaccurate Location

Ways to improve GPS accuracy:

  1. Use High Accuracy mode
  2. Capture in open outdoor areas
  3. Wait briefly before capture (GPS stabilization)
  4. Keep Wi-Fi on (location assist)

Location Accuracy Mode

Can't Get Location Indoors

Indoor GPS

GPS signal is weak indoors.

Alternatives: 1. Use Wi-Fi-based location (lower accuracy) 2. Manually add location after capture 3. Capture outdoors

Battery Saver Mode Impact

Battery Saver

Battery saver mode may limit GPS.

  1. Turn off battery saver mode
  2. Or set WorkCam as exception

Battery Saver Exception Settings

Check GPS Status

On Camera Screen

Check GPS status icon:

Icon Status
Location (active) GPS signal good
Location (blinking) GPS searching
Location (inactive) GPS off or no signal

Camera Screen GPS Icon

Check Accuracy

  1. Check media detail info
  2. Check GPS coordinates and address
  3. Check location on map

Media Detail Location Info

Add Location Later

If location wasn't recorded during capture:

  1. Open media detail screen
  2. Edit > Add Location
  3. Select location on map or use current location

Manual Location Addition

Learn More About Location Management

Prevention

  • Check GPS status before capture
  • Capture in open outdoor areas
  • Set location permission to always allow
  • Keep Wi-Fi on (assist location)