App Startup Issues

Resolving issues when the app won't launch or crashes on startup.

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Symptoms

• App doesn't launch when tapping icon
• Stuck on loading screen
• Closes immediately after starting
• "App has stopped" message

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Solutions

Step 1: Force Close and Restart App

1. Open recent apps list
2. Swipe up on WorkCam to close
3. Wait a moment (10 seconds)
4. Relaunch the app

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Step 2: Restart Device

1. Long press device power button
2. Select Restart or Reboot
3. Launch app after device restarts

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Step 3: Clear App Cache

1. Open device Settings
2. Go to Apps or Application Manager
3. Select WorkCam
4. Go to Storage
5. Tap Clear Cache

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Step 4: Update App

1. Open Play Store / App Store
2. Search "WorkCam"
3. Tap Update button if available

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Step 5: Check Storage Space

The app may not launch if storage space is insufficient.

1. Device Settings > Storage
2. Check remaining space
3. Recommend at least 500MB free

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Step 6: Clear App Data (Caution)

Data Loss

This method deletes app data. First confirm that cloud sync is complete.

1. Device Settings > Apps > WorkCam
2. Storage
3. Clear Data or Clear Storage
4. Relaunch app (initial setup required)

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Step 7: Reinstall App

If all above methods fail:

Before Reinstalling

• Confirm cloud sync is complete
• Or backup data to PC

1. Delete the app
2. Reinstall from Play Store / App Store
3. Connect to cloud to restore data

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Specific Situations

Issues After Update

A recent update may be the cause.

1. Contact development team
2. Or rollback to previous version (APK required)

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Issues Only on Specific Device

May be a device compatibility issue.

1. Check device model
2. Check if OS version is current
3. Contact development team with device information

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Screen Stuck on Black

1. Force close app
2. Reset graphics-related settings
3. Restart device
4. Reinstall app if persists

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Prevention

• Regularly update the app
• Maintain free storage space
• Enable cloud sync (data protection)