Troubleshooting

Solutions for issues that may occur while using WorkCam.

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Guides by Issue Type

• App Startup Issues

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  When the app won't launch or crashes

  Solutions

• Camera Issues

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  When the camera doesn't work

  Solutions

• Saving Issues

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  When photos/videos won't save

  Solutions

• Cloud Sync Errors

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  When cloud sync fails

  Solutions

• Location/GPS Issues

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  When location data isn't recorded

  Solutions

• Performance Issues

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  When the app is slow or freezes

  Solutions

• Data Recovery

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  How to recover lost data

  Solutions

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General Solutions

Most issues can be resolved with these methods:

1. Restart the App

1. Completely close the app
2. Wait a moment
3. Relaunch the app

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2. Restart the Device

1. Turn off the device
2. Wait 10 seconds
3. Turn the device back on

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3. Update the App

1. Open Play Store / App Store
2. Search for WorkCam
3. Install if update is available

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4. Clear Cache

1. Device Settings > Apps > WorkCam
2. Storage > Clear Cache

Or WorkCam Settings > Storage > Clear Cache

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5. Check Permissions

1. Device Settings > Apps > WorkCam
2. Permissions
3. Allow all required permissions

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Report an Issue

If the above methods don't resolve your issue:

1. Settings > About > Contact Us
2. Include the following information:
   • App version
   • Device model/OS version
   • Detailed description of the issue
   • Steps to reproduce
   • Error messages (if any)
   • Screenshots

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Diagnostic Information

Check in Settings > About > Diagnostic Info:

• Device information
• App version
• Storage status
• Permission status
• Cloud connection status