Other FAQ¶
Other general questions.
General App Issues¶
The app is slow¶
App Speed
Methods to try:
- Restart the app
- Restart the device
- Clear cache (Settings > Storage)
- Check for app updates
- Free up storage space
The app keeps crashing¶
App Crash
Methods to try:
- Update the app
- Restart the device
- Clear app cache
- Reinstall the app (backup data first)
- Contact support if problem persists
Not receiving notifications¶
Notification Issues
Check the following:
- App notification settings (Settings > General > Notifications)
- Device notification settings
- Exclude WorkCam from battery optimization
- Check Do Not Disturb mode
High battery consumption¶
Battery Saving
Battery saving methods:
- Minimize GPS usage
- Set sync to Wi-Fi + while charging only
- Completely close app after use
- Adjust camera screen brightness
Storage/Backup¶
If I delete the app, will my photos be deleted too?¶
App Deletion
Internal app data is deleted when the app is uninstalled.
Data preservation methods: - Confirm cloud sync is complete before deleting - Export data before deleting - Copy to PC before deleting
Is there automatic backup?¶
Auto Backup
Setting up cloud sync enables automatic backup.
In Settings > Cloud: - Connect service - Turn ON auto sync - Configure desired conditions
Updates¶
How do I update the app?¶
Update Method
Android: 1. Open Play Store 2. Search for WorkCam 3. Tap Update button
iOS: 1. Open App Store 2. Profile > Updates 3. Update WorkCam
Problems after update¶
Update Issues
Methods to try:
- Restart the app
- Restart the device
- Clear cache
- Contact development team if problem persists
Support¶
How do I contact support?¶
Contact Method
- In-app: Settings > About > Contact Us
- Include the following information:
- App version
- Device model
- Problem description
- Screenshots (if possible)
I want to suggest a feature¶
Feature Suggestions
Settings > About > Contact Us > Feedback
Your suggestions are a great help in improving the app!
Miscellaneous¶
Can multiple people use the same account?¶
Shared Usage
Multiple devices can access using the same cloud account.
Note: - All devices' media will be synced - Deletions are also synced (with two-way sync)
Can I use another language?¶
Language Change
You can change the language in Settings > General > Language.
Supported languages: - Korean - English
Can I use it offline?¶
Offline
Yes, most features can be used offline.
Available offline: - Capture - View gallery - Edit - Local save
Requires internet: - Cloud sync - Maps (map tile download)
