Cloud Troubleshooting

Learn how to resolve cloud sync issues.

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Common Issues

Sync Not Working

Symptom

Media is not uploading to cloud

Solutions:

1. Check Internet Connection

   • Verify Wi-Fi or mobile data connection status
   • Test internet in another app

2. Check Sync Settings

   • Verify Auto Sync is ON in Settings > Cloud
   • Check network conditions (Wi-Fi connection required if Wi-Fi only is set)

3. Check Cloud Connection Status

   • Verify service connection status in Settings > Cloud
   • Re-login if necessary

4. Restart App

   • Fully close WorkCam app and restart

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Sync is Slow

Symptom

Upload speed is very slow

Solutions:

1. Check Network Status

   • Check Wi-Fi signal strength
   • Try a different network

2. Adjust Concurrent Uploads

   • Reduce concurrent upload count in Settings > Cloud > Advanced

3. Lower Upload Quality

   • Change to High Quality or Standard quality

4. Check Large Files

   • Large files like videos take longer

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Connection Keeps Dropping

Symptom

Cloud service connection frequently disconnects

Solutions:

1. Re-login

   • Disconnect and reconnect

2. Check App Permissions

   • Check WorkCam app permissions on cloud service website
   • Revoke permissions and re-authorize

3. Check Two-Factor Authentication

   • May need app password when 2FA is enabled

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Error Message Solutions

"Authentication Error"

Authentication failed. Please log in again.

Solution:

1. Settings > Cloud > Tap the service
2. Tap Log In Again
3. Enter account information

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"Storage Full"

Cloud storage space is full.

Solution:

1. Delete unnecessary files in cloud service web/app
2. Or upgrade storage space
3. Lower sync quality (saves space)

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"Network Error"

Please check your network connection.

Solution:

1. Check internet connection
2. Try a different network
3. Retry after a moment

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"File Not Found"

Cannot find file to upload.

Solution:

1. Check if the media was deleted
2. Remove the item from queue
3. Restart app

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"Permission Denied"

No permission to access cloud.

Solution:

1. Check app permissions in cloud service
2. Disconnect and reconnect
3. Re-authorize permissions

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Service-Specific Issues

Google Drive

Issue	Solution
Cannot login	Check Google account password, verify 2FA
Storage full	15GB shared with Gmail, Google Photos
Slow sync	Update Google Drive app

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Dropbox

Issue	Solution
Connection failed	Check if Dropbox app is installed
Low free storage	2GB free, consider upgrade

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OneDrive

Issue	Solution
Login loop	Log in at outlook.com in browser then retry
Work account	Request app approval from IT admin

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Nextcloud / ownCloud

Issue	Solution
Server connection failed	Check server address (include https://)
Certificate error	Ensure valid SSL certificate
Timeout	Check server status

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Data Recovery

Restore from Cloud

Restore accidentally deleted media:

1. Access cloud service web/app
2. Restore files from trash
3. Re-sync in WorkCam

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Sync Conflict

When the same file is modified on both sides:

• Keep the latest version
• Or keep both versions (conflict copy)

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Reset

Reset Sync

If issues persist:

1. Settings > Cloud > The service
2. Disconnect
3. Restart app
4. Connect Service again
5. Reconfigure sync settings

Caution

Queue is reset during initialization. Files already in cloud are not affected.